Complaints
Procedure.
We are committed to providing architectural certainty in every interaction. If we fall short of our high standards, we have a transparent process to resolve your concerns with absolute integrity.
Stage 1
Internal Review
Stage 2
Director Escalation
Stage 3
Independent Redress
Our Resolution Framework.
We aim to resolve all concerns swiftly and fairly. Here is how we architect your resolution.
Written Acknowledgment
Submit your complaint in writing to our team. We will acknowledge receipt within 3 working days and begin a thorough internal investigation.
Director Review
If you remain dissatisfied with the initial response, you can request a formal review by a Director. They will conduct a detached, architectural audit of the case.
External Adjudication
If our final viewpoint does not resolve the matter, you can refer your complaint to The Property Ombudsman (TPO) for an independent, free review.